Privacy Policy
Last updated: 3 May 2026
This Privacy Policy explains how engineerdirect.co.uk ("we", "us", "our") collects, uses and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
engineerdirect.co.uk is an emergency IT support service operating across London and the South East of England. Our contact details are:
2. What personal data we collect
We collect personal data in the following circumstances:
- Enquiry / callback form: name, phone number, company name (optional), and a description of your IT issue.
- Phone calls: your name, phone number, and information about your IT problem.
- Email: your email address and any information you share in correspondence.
- Website usage: anonymised analytics data (pages visited, time on site). We do not use cookies for advertising tracking.
3. Why we collect it and our lawful basis
- To provide IT support services — lawful basis: performance of a contract (Article 6(1)(b) UK GDPR).
- To respond to enquiries — lawful basis: legitimate interests (Article 6(1)(f) UK GDPR).
- To send service-related communications — lawful basis: legitimate interests.
- To comply with legal obligations (e.g. invoicing, ICO reporting) — lawful basis: legal obligation (Article 6(1)(c) UK GDPR).
4. How we use your data
- To diagnose and resolve your IT emergency.
- To provide you with a quote and invoice for services.
- To follow up after a support incident.
- To maintain records of work carried out (for our legitimate interests and your benefit).
We do not sell, rent or share your personal data with third parties for marketing purposes.
5. Data sharing
We may share your data with:
- Specialist partners (e.g. forensic recovery firms) where required to complete your support engagement — only with your knowledge and agreement.
- EmailJS — used to deliver enquiry form submissions to our inbox. EmailJS processes data in accordance with their own privacy policy.
- Legal and regulatory authorities where required by law (e.g. ICO, HMRC).
6. How long we keep your data
- Enquiry records: up to 2 years from last contact.
- Invoice and billing records: 7 years (HMRC requirement).
- Incident documentation shared with you: retained as long as required for the support engagement.
7. Your rights under UK GDPR
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Object to processing based on legitimate interests.
- Request restriction of processing.
- Data portability (where technically feasible).
- Lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.
To exercise any of these rights, contact us at hello@engineerdirect.co.uk.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Remote support sessions are conducted via encrypted tools. Work logs are stored securely and shared only with you.
9. Cookies
This website does not use advertising or tracking cookies. We may use anonymised analytics to understand how the site is used. No personal data is collected via cookies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available at this URL. Material changes will be communicated to active clients by email.
Questions about this policy? Email hello@engineerdirect.co.uk or call 01923 372471.
← Back to engineerdirect.co.uk